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Should youhave a critical incident policy?

Critical incidents are events that can have the capacity to overload our normal coping mechanism and create high levels of distress for all involved.This in turn can be detrimental to employee wellbeing and the running of your organisation...

ICISF Courses


Martin and his team are accredited International Critical Incident Stress Foundation (ICISF) Approved Instructors and are authorised to conduct accredited Critical Incident Stress Management (CISM) Peer Support Intervention training programmes.

  • Assisting Individuals in Crisis. This course is designed to teach participants the fundamentals of, and a specific protocol for, individual crisis intervention.This course is designed for anyone who desires to increase their knowledge of individual (one-on-one) crisis intervention techniques in the fields of Business & Industry, Crisis Intervention, Disaster Response, Education, Emergency Services, Employee Assistance, Healthcare, Security, Mental Health, Military, Spiritual Care, and Traumatic Stress. more details
  • Group Crisis Intervention. The Group Crisis Intervention course will prepare participants to understand a wide range of crisis intervention services. Fundamentals of Critical Incident Stress Management (CISM) will be outlined and participants will leave with the knowledge and tools to provide several group crisis interventions, specifically demobilizations, defusings and the Critical Incident Stress Debriefing (CISD). The need for appropriate follow-up services and referrals when necessary will also be discussed.
  • Combined Group and Individual Crisis Intervention.Crisis Intervention is NOT psychotherapy; rather, it is a specialized acute emergency mental health intervention which requires specialized training. As physical first aid is to surgery, crisis intervention is to psychotherapy. Thus, crisis intervention is sometimes called “emotional first aid”. Designed to present the core elements of a comprehensive, systematic and multi-component crisis intervention curriculum, this course will prepare participants to understand a wide range of crisis intervention services for both the individual and for groups.

Wellbeing Workshops


Whether as individuals or as organisations we can sometimes overlook the important of wellbeing. Gaining a better understanding of and learning new skills regarding wellbeing enhance both our professional and personal lives. Our programmes are delivered by accredited WRAP ® facilitators.

  • WRAP®   Wellness Recovery Action Plan.
  • Enhancing your wellness in the workplace.
  • Enhancing wellness in community/volunteer organisations .
  • Stress Management



The peer support skills I developed have been invalable in assisting others in crisis.

Gerry - Disability Advocate